Terms of Service and Cancellation Policy

Updated: August 25, 2025

By using Yeti Software (the “Service”), you agree to be bound by the following terms and conditions (“Terms of Service”).

Yeti Software Inc. (the “Company”) reserves the right to update and change these Terms of Service at any time without notice. Violation of any of the terms below may result in the suspension or termination of your account.

Account Terms

1. You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage resulting from your failure to comply with this obligation.
2. You are responsible for all activity that occurs under your account (including activity generated by others who have their own logins under your account).
3. You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including, but not limited to, copyright laws).
4. You must provide your legal full name, a valid email address, and any other requested information to complete the signup process.
5. Each login may only be used by one person. Sharing a single login across multiple people is not permitted. You may create separate logins for as many authorized users as you choose.
6. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, Upgrading, and Downgrading Terms

1. Any plan upgrade or downgrade will take effect at the next billing cycle. Downgrades will not be prorated within billing cycles. Subscription plan changes are not automatic and must be managed manually by the account holder within the Subscription area of Yeti. Note: Annual plans are not eligible for downgrade until the completion of the annual term.
2. Downgrading your plan may result in the loss of features or account capacity. The Company assumes no liability for such loss.
3. All fees are exclusive of any taxes, levies, or duties imposed by taxing authorities, which remain your responsibility. The Company will collect and remit Canadian federal taxes only, as required under the “place of supply rule.”

Free Trial (Test Drive)

If you subscribe for a Free Trial (“Test Drive Plan”), you may use the Service until you reach one of the following limits:

• 10 Active Sites
• 100 Service History Records (created through the mobile app or web app)

Once these limits are reached, your ability to continue using all features of the Service will be paused until you purchase a paid plan granting full access.

Refund Policy

We offer a free trial (Test Drive), so you can evaluate our Service before subscribing. All payments are non-refundable, except:

• If you cancel within 7 days of your first paid subscription, you may request a full refund.
• If you have been charged in error (e.g., duplicate charges), we will promptly issue a refund.

Examples of partial refunds or credits we may grant include:

• Extended downtime (multiple hours in a day or multiple days in a month).
• Excessive customer service delays (e.g., multiple days to respond to an inquiry).

Sponsored and Freemium Company Information Sharing

1. Definition of Sponsored and Freemium Access

• Sponsored: Refers to the situation where a subscriber (contractor) adds a client or subcontractor who maintains a direct connection with them. In this arrangement, the subcontractor may join the contractor’s company space and operate within it.
• Freemium: Refers to companies using Yeti Software on a free basis while maintaining some form of connection with a subscriber. In this case, no subscriber or user from another company may join or exercise authority over the freemium company.
• Note: A non-subscriber may be associated with more than one contractor.

2. Authorization to Share Information

Contractors (“Users”) may, at their discretion, share information, project data, schedules, tasks, or other materials made available through the Services with their Sponsored Companies (subcontractors and/or clients). Such sharing must be exclusively for purposes directly related to the performance of work and delivery of services under the User’s contract.

3. Responsibility for Sponsored Companies and Operators

• Users are solely responsible for ensuring that their Sponsored Companies comply with these Terms of Service, the Privacy Policy, and all other applicable policies of Yeti Software.
• Any access granted to a subcontractor will be treated as access by the User, and the User shall remain fully responsible and liable for all actions taken by Sponsored Companies within the Services.
• Users must ensure that subcontractors are contractually bound by confidentiality obligations and appropriate data protection measures prior to being granted access.
• Non-subscriber companies currently allow operators to register without moderation (no approval process required). Users should remain aware of this condition when engaging with non-subscriber accounts.

4. Limitations on Sharing

• Users may not grant Sponsored Companies broader access rights than are reasonably necessary to perform the subcontracted work.
• Sponsored Companies are prohibited from further sharing, transferring, or disclosing any information obtained through the Services without the User’s express written consent and in full compliance with these Terms.
• Platform credentials may not be shared with Sponsored Companies. All access must be provisioned through approved methods (e.g., contract creation, user account invitations).

5. Data Ownership and Confidentiality

• All data shared through the Services remains subject to Yeti Software’s Privacy Policy and applicable data protection obligations.
• Users acknowledge that they, not Yeti Software, bear sole responsibility for the accuracy, legality, and integrity of any data shared with subcontractors.
• Users must ensure that no confidential or proprietary information is disclosed to Sponsored Companies unless such disclosure is strictly required for performance of the work.

6. Indemnification

Users agree to indemnify, defend, and hold harmless Yeti Software, its affiliates, and its service providers from and against any claims, liabilities, damages, or expenses arising out of, or in connection with, Sponsored Company access to or use of the Services, including but not limited to:

• Unauthorized use or disclosure of information by Sponsored Companies;
• Breaches of these Terms or applicable law by Sponsored Companies;
• Disputes between Users and Sponsored Companies.

7. Revocation of Sponsored Company Access

Yeti Software reserves the right, at its sole discretion, to suspend or revoke a Sponsored Company’s access if such use is determined to violate these Terms, applicable law, or compromise the security or integrity of the Services.

Feedback

We welcome your feedback. In the event you are not happy we want to hear from you; we’ll do our best to assist you, discuss your specific issues, and work out a solution. Please email us support@yetisoftware.com with the details.

Cancellation and Termination

1. You may cancel your account at any time by submitting an email request from the account holder. Cancellations cannot be undone and must be verified by an authorized user.
2. Upon cancellation, your content will immediately become inaccessible. Within thirty (30) days, all content will be permanently deleted from backups and logs. Data recovery within this period may incur a recovery fee. After 30 days, data cannot be recovered.
3. Cancellation or downgrade of your subscription takes effect immediately, and you will not be billed further. Prepaid fees are non-refundable, and unused time in the final billing cycle will not be prorated.
4. The Company may suspend or terminate your account at its discretion for any reason. Termination results in the deactivation or deletion of your account and forfeiture of all stored content. The Company reserves the right to refuse service to anyone, at any time.

Freezing Your Subscription (Off-Season Mode)

If you do not plan to use the Service for an extended period, you may “freeze” your subscription. When frozen:

1. Your data remains securely stored.
2. You retain full access to the reports section of the web app (other areas remain locked).
3. Frozen subscriptions are billed at 50% of the standard monthly rate (e.g., $95 USD/month → $47.50 USD/month).
4. Freezing is not available for Test Drive accounts.
5. Freezing is not available for Annual Subscriptions.

Copyright and Content Ownership

1. All content posted must comply with U.S. copyright law.
2. The Company claims no intellectual property rights over material you upload; all content remains your property.
3. The Company does not pre-screen content but reserves the right (without obligation) to remove any content at its discretion.
4. All content posted must comply with U.S. copyright law.
5. The Company claims no intellectual property rights over material you upload; all content remains your property.
6. The Company does not pre-screen content but reserves the right (without obligation) to remove any content at its discretion.
7. The look and feel of the Service are copyright © Yeti Software Inc. All rights reserved. You may not duplicate or reuse any portion of the HTML, CSS, JavaScript, or visual design without express written permission.The look and feel of the Service are copyright © Yeti Software Inc. All rights reserved. You may not duplicate or reuse any portion of the HTML, CSS, JavaScript, or visual design without express written permission.

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