MASTER SERVICE AGREEMENT

Effective Date: June 15, 2026

This Master Service Agreement ("Agreement") governs the relationship between Yeti Software Inc. and the Subscriber identified at the time of account registration or order. By clicking "Agree," completing the signup process, or using the Service, the Subscriber accepts all terms of this Agreement.

1. Definitions

As used in this Agreement, the following terms have the meanings set forth below:

"Agreement" means this Master Service Agreement, together with any Order Forms, the Privacy Policy, and all policies incorporated herein by reference.

"Authorized Users" means the employees, contractors, and other individuals that Subscriber permits to access and use the Service on Subscriber's behalf, subject to these terms.

"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

"Documentation" means any user manuals, technical specifications, help resources, and other materials made available by Yeti describing the features and operation of the Service.

"End User Terms of Use" means the terms governing individual users' access to the Service, available at yetisoftware.com/end-user-terms, which are incorporated herein by reference.

"Fees" means all subscription fees, one-time fees, and other charges payable by Subscriber as set out in the applicable subscription plan or Order Form.

"Freemium User" or "Sponsored User" has the meaning given in Section 9.

"Order Form" means any written or electronic order, quote, or subscription confirmation executed by the parties that incorporates this Agreement.

"Service" means the Yeti Software cloud-based field-service management platform, including the web dashboard, mobile applications, APIs, and all related features and updates, as described in the Documentation.

"Subscriber" means the legal entity or individual that registers for a paid or trial account and accepts this Agreement.

"Subscriber Data" means all data, content, and information submitted, uploaded, or otherwise provided by Subscriber or its Authorized Users through or to the Service.

"Yeti," "Company," "we," or "us" means Yeti Software Inc., a corporation incorporated under the laws of British Columbia, Canada.

2. Account Terms

Subscriber must provide accurate, current, and complete information during registration, including a legal entity or full personal name and a valid email address, and must keep such information up to date.

Each set of login credentials may be used by only one individual. Sharing a single login across multiple people is prohibited. Subscriber may create separate logins for as many Authorized Users as its subscription plan permits.

Subscriber is responsible for maintaining the security of its account credentials and for all activity that occurs under its account, including activity generated by Authorized Users.

Subscriber must immediately notify Yeti at support@yetisoftware.com if it suspects any unauthorized access to or use of its account.

Accounts may not be used for any illegal purpose or to violate any law in any applicable jurisdiction, including data protection, privacy, and intellectual property laws.

3. License Grant and Restrictions

3.1 License to Subscriber

Subject to Subscriber's compliance with this Agreement and timely payment of all applicable Fees, Yeti grants Subscriber a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Subscription Term solely for Subscriber's internal business operations.

3.2 Authorized Users

Subscriber may permit its Authorized Users to access the Service. Subscriber remains responsible for each Authorized User's compliance with this Agreement and the End User Terms of Use. Subscriber must ensure that all Authorized Users agree to the End User Terms of Use prior to being granted access.

3.3 Restrictions

Subscriber shall not, and shall ensure its Authorized Users do not:

• Resell, sublicense, or provide access to the Service to any third party except as expressly permitted under Section 9 (Sponsored and Freemium Users);

• Copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Service or any component thereof;

• Access the Service by automated means (scraping, crawling, or bulk data extraction) without Yeti's prior written consent;

• Remove, alter, or obscure any proprietary notices or labels on the Service;

• Use the Service to store or transmit malicious code, or to interfere with or disrupt the integrity or performance of the Service or third-party data;

• Circumvent or attempt to circumvent any security measures, access controls, or usage limits in the Service;

• Use the Service in any manner that violates applicable law or infringes the rights of any third party.

4. Subscription Plans, Fees, and Payment

4.1 Subscription Plans

Yeti offers multiple subscription tiers. The features, user limits, and pricing applicable to Subscriber's chosen plan are set out in the Documentation or applicable Order Form. Subscriber acknowledges that downgrading its plan may result in the loss of features or account capacity, and Yeti assumes no liability for such loss.

4.2 Fees and Payment

All Fees are stated in U.S. dollars unless otherwise specified. Yeti will charge Subscriber's designated payment method on the first day of each billing cycle (monthly or annual, as selected). All Fees are non-refundable except as expressly set out in Section 5 (Money-Back Guarantee) or as required by applicable law.

4.3 Taxes

All Fees are exclusive of taxes, levies, or duties imposed by taxing authorities. Yeti will collect and remit Canadian federal taxes (GST/HST) only, as required under the place-of-supply rules applicable to it. Subscriber is responsible for all other applicable taxes, including withholding taxes in its jurisdiction.

4.4 Plan Changes

Any plan upgrade or downgrade will take effect at the start of the next billing cycle. Yeti does not provide prorated refunds or credits for plan downgrades that occur during a current billing cycle. Plan changes are not automatic and must be initiated by Subscriber within the Subscription area of the Service. Annual plans are not eligible for downgrade until completion of the annual term.

4.5 Pricing Changes

Yeti reserves the right to adjust subscription pricing for future billing cycles. Where a pricing change affects Subscriber's current plan, Yeti will provide at least thirty (30) days' advance written notice by email to the verified account holder before the change takes effect. Subscriber's continued use of the Service after the change constitutes acceptance of the new pricing. If Subscriber does not agree, it may cancel in accordance with Section 7 before the change takes effect.

4.6 Auto-Renewal

Subscriptions automatically renew at the end of each billing cycle at the then-current rate for the selected plan, unless Subscriber cancels in accordance with Section 7 before the renewal date. Subscriber authorizes Yeti to charge the payment method on file for each renewal.

5. 60-Day Money-Back Guarantee

5.1 Eligibility

Yeti offers a sixty (60) day money-back guarantee to new, first-time Subscribers. This guarantee applies exclusively to the initial subscription fee and does not apply to subsequent renewals, plan upgrades, or add-on services.

5.2 Refund Process

To claim a full refund, Subscriber must submit a written cancellation and refund request to support@yetisoftware.com within exactly sixty (60) calendar days of the initial purchase date. Requests received on day 61 or later are not eligible.

5.3 Non-Refundable Fees

One-time fees for custom data migration, dedicated onboarding, or implementation assistance are non-refundable, as these fees cover labour costs incurred by Yeti on Subscriber's behalf.

5.4 Effect of Refund

Upon processing a refund, Subscriber's account will be immediately terminated and access to the Service -- including all mobile apps and historical data -- will be permanently deactivated. It is Subscriber's sole responsibility to export any required records before requesting a refund.

6. Non-Payment, Suspension, and Termination for Non-Payment

6.1 Suspension (7 Days Overdue)

If payment is not received within seven (7) days of the invoice due date, Yeti will suspend Subscriber's access to the Service. During suspension, all Authorized Users will be locked out of the web dashboard and mobile applications; historical data will remain stored and will not be deleted. Access can be restored immediately upon payment of the outstanding balance. No reactivation fee applies during the suspension window.

6.2 Termination and Data Purge Eligibility (30+ Days Overdue)

If payment remains outstanding for more than thirty (30) days past the due date, Yeti will formally terminate the account. After this 30-day milestone, Yeti reserves the right to permanently delete all associated data, configurations, and logs without further notice or liability.

6.3 Reactivation After Termination

If the account has been terminated but data has not yet been permanently purged, Subscriber may request reactivation at Yeti's sole discretion, subject to full payment of all outstanding balances plus a manual Reactivation Fee. Once data has been purged, account restoration is not possible.

7. Cancellation and Termination

7.1 Subscriber-Initiated Cancellation

Subscriber may cancel its subscription at any time by submitting a written request from the verified account holder to support@yetisoftware.com. Cancellations must be verified by an authorized administrative user on the account.

7.2 Effective Date

Cancellation takes effect at the end of the current paid billing cycle. Subscriber retains access to the Service until the end of that cycle, after which access is deactivated and no further charges are made. All fees paid are non-refundable and Yeti does not provide prorated refunds or credits for unused time within a billing cycle.

7.3 Termination by Yeti for Cause

Yeti may terminate this Agreement immediately upon written notice if: (a) Subscriber materially breaches this Agreement and fails to cure such breach within fifteen (15) days after receiving written notice; (b) Subscriber becomes insolvent or subject to insolvency proceedings; or (c) continued performance would require Yeti to violate applicable law.

7.4 Termination by Yeti for Violation

Yeti reserves the right to suspend or terminate Subscriber's account at its sole discretion, without notice, for any violation of these terms or conduct detrimental to the platform or other users. Termination results in immediate deactivation and forfeiture of all stored content.

7.5 Data Deactivation and Purging

Upon the effective date of any cancellation or termination, Subscriber's account content and historical logs will become inaccessible. Yeti will retain the data for a maximum of sixty (60) days from the deactivation date. During this window, data recovery requests may be granted at Yeti's sole discretion and may be subject to a recovery fee. After sixty (60) days, all content will be permanently purged and cannot be recovered.

7.6 Effect of Termination

Upon termination or expiration of this Agreement: (a) all licenses granted to Subscriber immediately terminate; (b) Subscriber must cease all use of the Service; and (c) each party will promptly return or destroy the other party's Confidential Information, except as required to be retained by applicable law. Sections 1, 10, 11, 12, 13, 14, 17, and 18 survive termination.

8. Freezing Your Subscription ("Off-Season Mode")

If Subscriber does not plan to use the Service for an extended period, it may "freeze" its subscription. When frozen: historical data remains securely stored; Subscriber retains read-only access to the reports section; other areas are locked. Frozen subscriptions are billed at 50% of the standard monthly rate (e.g., $95 USD/month becomes $47.50 USD/month). Freezing is not available for Annual Subscriptions.

9. Sponsored and Freemium Users

9.1 Definitions

"Sponsored User" refers to a subcontractor or client added by Subscriber who operates within Subscriber's company space on the platform.

"Freemium User" refers to a company using the Service on a free basis that maintains a connection with a Subscriber. No Subscriber or user from another company may join or exercise authority over a Freemium User's company space.

9.2 Subscriber Responsibility

Subscriber is solely responsible for ensuring that all Sponsored Users comply with this Agreement, the End User Terms of Use, and Yeti's Privacy Policy. Any access granted to a Sponsored User is treated as access by Subscriber, and Subscriber remains fully liable for all actions taken by Sponsored Users within the Service.

9.3 Information Sharing

Subscriber may share project data, schedules, tasks, or other materials with Sponsored Users exclusively for purposes directly related to the performance of contracted work. Subscriber may not grant Sponsored Users broader access rights than reasonably necessary to perform the subcontracted work. Sponsored Users are prohibited from further sharing or disclosing information obtained through the Service without Subscriber's express written consent. Platform credentials may not be shared with Sponsored Users; all access must be provisioned through approved methods (e.g., contract creation, user account invitations).

9.4 Indemnification for Sponsored Users

Subscriber agrees to indemnify, defend, and hold harmless Yeti and its affiliates from any claims, liabilities, damages, or expenses arising from: (a) unauthorized use or disclosure of information by Sponsored Users; (b) breaches of this Agreement or applicable law by Sponsored Users; or (c) disputes between Subscriber and Sponsored Users.

9.5 Revocation of Sponsored User Access

Yeti reserves the right to suspend or revoke a Sponsored User's access if such use is determined to violate these terms, applicable law, or compromise the security or integrity of the Service.

10. Discontinuation of Free Tier ("Test Drive Plan")

Effective June 15, 2026, Yeti permanently discontinued new registrations for the free "Test Drive Plan." Users who registered prior to June 15, 2026 ("Legacy Free Users") may continue to access the platform at no charge during a grace period ending December 31, 2026, subject to the usage limits below.

Usage Caps During Grace Period: Free access is limited to ten (10) Active Sites mapped or stored, or one hundred (100) Service History Records created or logged -- whichever threshold is reached first, or December 31, 2026, whichever comes first.

Suspension Upon Exceeding Caps: Upon exceeding either cap or the expiry of the grace period, core operational features will be automatically paused until the user upgrades to a paid subscription.

Data Retention for Unconverted Accounts: If a Legacy Free User account is paused and the user fails to upgrade within sixty (60) days, Yeti reserves the right to permanently delete the account and all associated data without further notice.

11. Confidentiality

11.1 Obligations

Each party agrees to: (a) hold the other party's Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; (b) not disclose Confidential Information to any third party without prior written consent; and (c) use Confidential Information solely to exercise rights and fulfill obligations under this Agreement.

11.2 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was rightfully known before disclosure; (c) is independently developed without reference to Confidential Information; or (d) is required to be disclosed by law or court order, provided the disclosing party gives prompt written notice (to the extent legally permitted) and cooperates with efforts to obtain a protective order.

11.3 Subscriber Data

Subscriber Data is Subscriber's Confidential Information. Yeti will not access, use, or disclose Subscriber Data except: (a) as necessary to provide the Service; (b) to comply with applicable law; (c) to protect the rights, property, or safety of Yeti, its users, or the public; or (d) as otherwise authorized by Subscriber.

11.4 Aggregated Data

Yeti may collect, compile, and use aggregated and anonymized data derived from Subscriber's use of the Service for benchmarking, improving the Service, and other business purposes, provided such data does not identify Subscriber or any individual.

12. Data Protection and Privacy

12.1 Privacy Policy

Yeti's collection, use, storage, and disclosure of personal information is governed by Yeti's Privacy Policy (yetisoftware.com/privacy), which is incorporated into this Agreement by reference.

12.2 Applicable Law

Yeti's processing of personal information complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the British Columbia Personal Information Protection Act (PIPA).

12.3 Subscriber's Data Responsibilities

Subscriber represents and warrants that it has obtained all required consents and has the legal right to submit Subscriber Data to the Service, and that Yeti's processing of such data in accordance with this Agreement will not violate applicable privacy laws. Subscriber is responsible for the accuracy, legality, and integrity of all Subscriber Data.

12.4 Security Measures

Yeti implements and maintains commercially reasonable technical and organizational measures designed to protect Subscriber Data against unauthorized access, disclosure, alteration, or destruction. In the event of a confirmed personal data breach affecting Subscriber, Yeti will notify Subscriber without undue delay and in accordance with applicable law.

13. Service Availability and Warranty Disclaimer

13.1 Commercially Reasonable Availability

Yeti will use commercially reasonable efforts to maximize the availability and reliability of the Service. Subscriber acknowledges that the Service relies on third-party infrastructure, including internet service providers, mobile networks, and cloud hosting (e.g., Amazon Web Services). Yeti does not guarantee continuous, uninterrupted access. Scheduled maintenance, emergency patches, or unexpected vulnerabilities may cause temporary downtime.

13.2 "As Is" and "As Available" Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ENTIRELY ON AN "AS IS" AND "AS AVAILABLE" BASIS. YETI EXPLICITLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. YETI MAKES NO WARRANTY THAT (A) THE SERVICE WILL MEET SUBSCRIBER'S SPECIFIC OPERATIONAL REQUIREMENTS, (B) THE SERVICE WILL OPERATE UNINTERRUPTED, TIMELY, SECURELY, OR ERROR-FREE, OR (C) DATA GENERATED BY THE SERVICE WILL BE 100% ACCURATE AT ALL TIMES. USE OF THE SERVICE IS STRICTLY AT SUBSCRIBER'S OWN RISK.

14. Limitation of Liability

14.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL YETI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, LOSS OF DATA, OR COST OF SUBSTITUTE SERVICES, REGARDLESS OF THE LEGAL THEORY AND EVEN IF YETI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Aggregate Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YETI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY SUBSCRIBER TO YETI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14.3 Essential Basis

The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties.

15. Intellectual Property

15.1 Yeti IP

Yeti retains all right, title, and interest in and to the Service, the Documentation, and all related intellectual property, including all improvements, modifications, and derivative works thereof. Subscriber receives only the limited license expressly granted in Section 3. The look and feel of the Service are copyright (c) Yeti Software Inc. All rights reserved.

15.2 Subscriber Data Ownership

Subscriber retains all right, title, and interest in and to Subscriber Data. Subscriber grants Yeti a limited, non-exclusive, worldwide, royalty-free license to access, process, store, and use Subscriber Data solely as necessary to provide the Service.

15.3 Feedback

If Subscriber provides suggestions, ideas, enhancement requests, or other feedback regarding the Service, Yeti is free to use such feedback without restriction or compensation to Subscriber.

16. Acceptable Use

Subscriber agrees to use the Service only for lawful purposes and in accordance with this Agreement. Subscriber must not, and must ensure its Authorized Users do not:

• Transmit unsolicited commercial communications (spam) or engage in automated bulk messaging;

• Attempt to reverse engineer, decompile, or derive the source code of the Service;

• Scrape or systematically extract data by automated means without prior written consent;

• Upload, transmit, or distribute malware, viruses, or other malicious code;

• Impersonate any person or entity, or misrepresent affiliation with any person or entity;

• Interfere with, disrupt, or overburden Yeti's infrastructure or interfere with any other party's use of the Service;

• Resell, sublicense, or otherwise make the Service available to third parties except as expressly permitted under Section 9.

Yeti reserves the right to investigate and take appropriate action against any violation of this Section, including immediate account suspension or termination without notice.

17. Third-Party Services

The Service relies on and may integrate with third-party services and infrastructure, including cloud hosting (e.g., Amazon Web Services), mapping and GPS services, payment processors, and mobile platforms. Subscriber acknowledges that:

• Yeti is not responsible for the availability, accuracy, security, or performance of any third-party services, and disruptions may affect access to the Service;

• Use of third-party integrations may be subject to separate terms and privacy policies issued by those third parties, and Yeti assumes no responsibility for Subscriber's compliance with those terms;

• Yeti reserves the right to add, modify, or remove third-party integrations at any time without notice.

18. Force Majeure

Neither party will be liable for any delay, interruption, or failure to perform its obligations under this Agreement to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, cyberattacks, failure of third-party infrastructure, government actions, pandemics, or power outages ("Force Majeure Event"). The affected party will use commercially reasonable efforts to resume performance as quickly as practicable and will provide prompt written notice to the other party. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate this Agreement on written notice without liability.

19. Representations and Warranties

Each party represents and warrants that: (a) it has full legal authority to enter into this Agreement; (b) this Agreement constitutes a legally binding obligation; and (c) its entry into and performance of this Agreement does not violate any applicable law or agreement to which it is a party.

Subscriber additionally represents and warrants that: (a) it will use the Service in compliance with all applicable laws; (b) it has obtained all rights, consents, and permissions necessary to submit Subscriber Data to the Service; and (c) Subscriber Data does not infringe the intellectual property, privacy, or other rights of any third party.

20. Notices

All formal legal notices under this Agreement must be in writing. Notices to Yeti must be sent by email to support@yetisoftware.com (with confirmation of receipt) or by courier to: Yeti Software Inc., Yeti Software Inc., #1 9228 Glover Road, Fort Langley, British Columbia, Canada. Notices to Subscriber will be sent to the email address provided at registration. Notices are deemed given when sent by email (provided no delivery failure is received) or upon confirmed delivery by courier.

21. Assignment

Subscriber may not assign or transfer any of its rights or obligations under this Agreement without Yeti's prior written consent, which will not be unreasonably withheld. Yeti may assign this Agreement without Subscriber's consent in connection with a merger, acquisition, or sale of substantially all of Yeti's assets, provided that the assignee agrees to be bound by the terms of this Agreement. Any purported assignment in violation of this Section is void.

22. Governing Law and Dispute Resolution

22.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict of law provisions.

22.2 Informal Resolution

Before initiating any formal dispute process, the party with a grievance must contact the other party in writing with a description of the dispute and the relief sought. The parties agree to use good-faith efforts to resolve the matter informally within thirty (30) days of receipt of such notice.

22.3 Jurisdiction

If a dispute cannot be resolved informally, both parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of British Columbia, Canada.

23. General Provisions

23.1 Entire Agreement

This Agreement, together with the Privacy Policy, End User Terms of Use, and any Order Forms or other policies incorporated herein by reference, constitutes the entire agreement between the parties and supersedes all prior agreements, representations, warranties, and understandings, whether written or oral.

23.2 Order of Precedence

In the event of any conflict between the documents forming this Agreement, the order of precedence shall be: (1) Order Form (if applicable); (2) this Master Service Agreement; (3) the Privacy Policy; (4) the End User Terms of Use; (5) any other policies incorporated by reference.

23.3 Amendments

Yeti reserves the right to modify this Agreement at any time. Yeti will provide at least thirty (30) days' written notice of material changes by email to the verified account holder. Subscriber's continued use of the Service after the effective date of any change constitutes acceptance of the modified Agreement.

23.4 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions continue in full force and effect.

23.5 Waiver

No failure or delay by either party in exercising any right or remedy will constitute a waiver of that right or remedy. A waiver of any breach will not be deemed a waiver of any subsequent breach.

23.6 No Partnership or Agency

This Agreement does not create a partnership, joint venture, employment, or agency relationship between the parties. Neither party has authority to bind the other party to any obligation.

23.7 Electronic Signatures

This Agreement may be accepted electronically (by clicking "Agree" or completing the signup process) and will be legally binding to the same extent as a manually signed agreement.

23.8 Language

This Agreement is written in English. Any translation provided is for convenience only. In the event of any conflict, the English version governs. Inc. — Effective Date: June 15, 2026