Terms of Service
Cancellation & Refund Policy
Yeti Software Inc. — Effective Date: June 15, 2026
By using Yeti Software (the “Service”), you agree to be bound by the following terms and conditions (“Terms of Service”). Yeti Software Inc. (the “Company”) reserves the right to update and change these Terms of Service at any time without notice. Violation of any of the terms below may result in the suspension or termination of your account.
1. Account Terms
You must provide your legal full name, a valid email address, and any other requested information to complete the signup process.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
Each login may only be used by one person. Sharing a single login across multiple people is not permitted. You may create separate logins for as many authorized users as you choose.
You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage resulting from your failure to comply with this obligation.
You are responsible for all activity that occurs under your account (including activity generated by others who have their own logins under your account).
You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including, but not limited to, copyright laws).
2. Payment, Upgrading, and Downgrading Terms
Any plan upgrade or downgrade will take effect at the next billing cycle. Downgrades will not be prorated within billing cycles. Subscription plan changes are not automatic and must be managed manually by the account holder within the Subscription area of Yeti. Note: Annual plans are not eligible for downgrade until the completion of the annual term.
Downgrading your plan may result in the loss of features or account capacity. The Company assumes no liability for such loss.
All fees are exclusive of any taxes, levies, or duties imposed by taxing authorities, which remain your responsibility. The Company will collect and remit Canadian federal taxes only, as required under the “place of supply rule.”
3. 60-Day Money-Back Guarantee & Refund Policy
3.1 Eligibility for Guarantee
Yeti offers a sixty (60) day money-back guarantee to new, first-time subscribers of the platform. This guarantee applies exclusively to initial subscription fees and does not apply to any subsequent renewals, plan upgrades, or add-on services.
3.2 Refund Window and Process
To claim a full refund of your initial subscription payment, you must submit a formal cancellation and refund request in writing to support@yetisoftware.com within exactly sixty (60) calendar days from the date of your initial purchase. Refund requests received on day 61 or later are strictly ineligible for a refund.
3.3 Non-Refundable Fees
Any one-time fees paid for custom data migration, dedicated onboarding setups, or implementation assistance are entirely non-refundable, as these fees cover immediate labour costs incurred by Yeti to launch your account.
3.4 Effect of Refund & Data Deactivation
Upon processing a refund under this guarantee, your subscription will be immediately terminated, and your access to the Yeti platform, mobile apps, and historical data logs will be permanently deactivated. It is your sole responsibility to export any required routing or service history records prior to requesting your refund.
4. Cancellation and Termination
4.1 User-Initiated Cancellation
You may cancel your subscription at any time by submitting a written request from the verified account holder to support@yetisoftware.com. To prevent unauthorized disruptions, cancellations must be verified by an authorized administrative user on the account.
4.2 Effective Date and No Refunds
Cancellation will take effect at the end of your current paid billing cycle. You will retain access to the Service until the end of that cycle, at which point your access will be deactivated and you will not be billed further. All fees paid are strictly non-refundable, and Yeti does not provide prorated refunds or credits for unused time within a billing cycle.
4.3 Data Deactivation and Purging
Upon the effective date of cancellation, your account content and historical logs will become inaccessible. Yeti will retain this data for a maximum of sixty (60) days from the deactivation date. During this 60-day window, data recovery requests may be granted at Yeti’s sole discretion and may be subject to a data recovery fee. After sixty (60) days, all content will be permanently purged from our active systems, backups, and logs, and cannot be recovered.
4.4 Termination by Company
Yeti reserves the right to suspend or terminate your account at its sole discretion, without notice, for any violation of these terms or behaviour detrimental to the platform. Termination by the Company results in immediate deactivation, deletion of your account, and forfeiture of all stored content.
5. Non-Payment, Suspension, and Account Deletion
If any subscription fees are not successfully processed when due, Yeti will make reasonable automated attempts to notify you of the overdue balance. If payment remains outstanding, the following enforcement timeline will apply:
5.1 Suspension (7 Days Overdue)
If payment is not received within seven (7) days of the invoice due date, Yeti will suspend access to the Service. During this suspension window, your team will be locked out of the web dashboard and mobile applications; however, your historical data will remain securely stored and will not be deleted. Access can be instantly restored by paying the outstanding past-due balance. No reactivation fee applies during suspension.
5.2 Termination & Data Purge Eligibility (After 30 Days Overdue)
If payment remains outstanding for more than thirty (30) days past the due date, Yeti will formally terminate your account. Only after this 30-day milestone has passed does Yeti reserve the right to permanently delete and purge all associated data, configurations, and historical logs from its systems without further notice or liability.
5.3 Reactivation After Termination
If your account has been terminated (past 30 days overdue) but your data has not yet been permanently purged from our databases, you may submit a request to reactivate. Reactivation at this stage is granted at Yeti’s sole discretion and strictly requires payment of all outstanding past-due balances in full, plus a manual Reactivation Fee. If your data has already been permanently purged following the 30-day delinquency window, account restoration will no longer be possible.
6. Freezing Your Subscription (Off-Season Mode)
If you do not plan to use the Service for an extended period, you may “freeze” your subscription. When frozen:
Your data remains securely stored.
You retain full access to the reports section of the web app (other areas remain locked).
Frozen subscriptions are billed at 50% of the standard monthly rate (e.g., $95 USD/month → $47.50 USD/month).
Freezing is not available for Annual Subscriptions.
7. Discontinuation of Free Tier (“Test Drive Plan”)
Effective June 15, 2026, Yeti has permanently discontinued new registrations for its free tier, historically referred to as the “Test Drive Plan.” Users who registered for a Test Drive Plan prior to June 15, 2026 (“Legacy Free Users”) may continue to access the platform at no charge during a temporary grace period ending on December 31, 2026, subject to the usage limitations below.
7.1 Usage Caps During Grace Period
Continued free access during the grace period is strictly limited by platform consumption. Access will remain free until December 31, 2026, or until the Legacy Free User reaches either of the following usage thresholds, whichever occurs first:
Ten (10) Active Sites mapped or stored within the account; or
One Hundred (100) Service History Records created or logged (regardless of whether generated via the Yeti mobile application or web dashboard).
7.2 Account Suspension and Cut-off
Immediately upon exceeding either usage cap outlined in Section 7.1 above, or upon the expiration of the grace period on December 31, 2026, the account’s core operational features will be automatically paused. To restore functionality and maintain access to existing account data, the user must upgrade to a paid, active subscription tier.
7.3 Data Retention Policy for Unconverted Accounts
If a Legacy Free User account is paused due to threshold limits or the expiration of the grace period, Yeti will retain the associated historical account data for a maximum of sixty (60) days. If the user fails to upgrade to a paid subscription within this 60-day window, Yeti reserves the right to permanently delete the account and all associated data without further notice or liability.
8. Sponsored and Freemium Company Information Sharing
8.1 Definitions
Sponsored: Refers to the situation where a subscriber (contractor) adds a client or subcontractor who maintains a direct connection with them. In this arrangement, the subcontractor may join the contractor’s company space and operate within it.
Freemium: Refers to companies using Yeti Software on a free basis while maintaining some form of connection with a subscriber. In this case, no subscriber or user from another company may join or exercise authority over the freemium company.
Note: A non-subscriber may be associated with more than one contractor.
8.2 Authorization to Share Information
Contractors (“Users”) may, at their discretion, share information, project data, schedules, tasks, or other materials made available through the Services with their Sponsored Companies (subcontractors and/or clients). Such sharing must be exclusively for purposes directly related to the performance of work and delivery of services under the User’s contract.
8.3 Responsibility for Sponsored Companies and Operators
Users are solely responsible for ensuring that their Sponsored Companies comply with these Terms of Service, the Privacy Policy, and all other applicable policies of Yeti Software.
Any access granted to a subcontractor will be treated as access by the User, and the User shall remain fully responsible and liable for all actions taken by Sponsored Companies within the Services.
Users must ensure that subcontractors are contractually bound by confidentiality obligations and appropriate data protection measures prior to being granted access.
Non-subscriber companies currently allow operators to register without moderation (no approval process required). Users should remain aware of this condition when engaging with non-subscriber accounts.
8.4 Limitations on Sharing
Users may not grant Sponsored Companies broader access rights than are reasonably necessary to perform the subcontracted work.
Sponsored Companies are prohibited from further sharing, transferring, or disclosing any information obtained through the Services without the User’s express written consent and in full compliance with these Terms.
Platform credentials may not be shared with Sponsored Companies. All access must be provisioned through approved methods (e.g., contract creation, user account invitations).
8.5 Data Ownership and Confidentiality
All data shared through the Services remains subject to Yeti Software’s Privacy Policy and applicable data protection obligations.
Users acknowledge that they, not Yeti Software, bear sole responsibility for the accuracy, legality, and integrity of any data shared with subcontractors.
Users must ensure that no confidential or proprietary information is disclosed to Sponsored Companies unless such disclosure is strictly required for performance of the work.
8.6 Indemnification
Users agree to indemnify, defend, and hold harmless Yeti Software, its affiliates, and its service providers from and against any claims, liabilities, damages, or expenses arising out of, or in connection with, Sponsored Company access to or use of the Services, including but not limited to:
Unauthorized use or disclosure of information by Sponsored Companies;
Breaches of these Terms or applicable law by Sponsored Companies;
Disputes between Users and Sponsored Companies.
8.7 Revocation of Sponsored Company Access
Yeti Software reserves the right, at its sole discretion, to suspend or revoke a Sponsored Company’s access if such use is determined to violate these Terms, applicable law, or compromise the security or integrity of the Services.
9. Service Availability & Warranty Disclaimer
9.1 Commercially Reasonable Availability
Yeti Software Inc. will use commercially reasonable efforts to maximize the availability and reliability of the platform. However, you acknowledge and agree that Yeti is a cloud-based SaaS platform that relies on third-party infrastructure, including but not limited to internet service providers, mobile network connectivity, and cloud hosting utilities (e.g., Amazon Web Services). Consequently, Yeti does not guarantee continuous, uninterrupted access to the platform. Scheduled maintenance, emergency patches, or unexpected system vulnerabilities may cause temporary periods of downtime.
9.2 “As Is” and “As Available” Disclaimer
To the maximum extent permitted by applicable law, the Yeti platform, services, websites, and mobile applications are provided entirely on an “as is” and “as available” basis. Yeti explicitly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Yeti makes no warranty or representation that (a) the services will meet your specific operational requirements, (b) the platform will operate uninterrupted, timely, securely, or error-free, or (c) the data generated by the platform (including incoming GPS coordinates, mobile sync payloads, routing directions, or reporting data) will be 100% accurate or reliable at all times. Your use of the platform is strictly at your own risk.
10. Limitation of Liability
10.1 Exclusion of Consequential and Indirect Damages
To the maximum extent permitted by applicable law, in no event shall Yeti Software Inc, its affiliates, officers, directors, employees, or agents be liable to you or any third party for any indirect, incidental, special, punitive, exemplary, or consequential damages whatsoever. This includes, without limitation, any damages resulting from:
Lost profits, lost revenue, or lost business opportunities;
Business interruption or operational delays;
Loss of data, loss of goodwill, or system failure; or
The cost of procurement of substitute goods or services.
This exclusion applies whether the liability is based on breach of contract, tort (including negligence), strict liability, or any other legal theory, even if Yeti has been advised of the possibility of such damages, and even if a remedy set forth herein fails of its essential purpose.
10.2 Aggregate Liability Cap
To the maximum extent permitted by applicable law, Yeti’s total aggregate liability for any and all claims arising out of or related to this agreement, the use of the platform, or the services provided—whether in contract, tort, or otherwise—shall be strictly limited to the actual total fees paid by you to Yeti Software Inc. in the twelve (12) months immediately preceding the event giving rise to such liability.
11. Copyright and Content Ownership
All content posted must comply with applicable copyright law.
The Company claims no intellectual property rights over material you upload; all content remains your property.
The Company does not pre-screen content but reserves the right (without obligation) to remove any content at its discretion.
The look and feel of the Service are copyright © Yeti Software Inc. All rights reserved. You may not duplicate or reuse any portion of the HTML, CSS, JavaScript, or visual design without express written permission.
12. Acceptable Use Policy
You agree to use the Service only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you must not:
Use the Service to transmit unsolicited commercial communications (spam) or engage in any form of automated bulk messaging.
Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code, algorithms, or underlying structure of the platform or its mobile applications.
Scrape, crawl, or systematically extract data from the platform by automated means without Yeti’s prior written consent.
Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its servers, or any connected networks or systems.
Upload, transmit, or distribute any malware, viruses, or other malicious code.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Use the Service in any manner that could damage, disable, overburden, or impair Yeti’s infrastructure or interfere with any other party’s use of the Service.
Resell, sublicense, or otherwise make the Service available to third parties except as expressly permitted under these Terms.
Yeti reserves the right to investigate and take appropriate action against any violation of this section, including immediate suspension or termination of your account without notice.
13. Changes to the Service and Pricing
Yeti reserves the right, at its sole discretion and at any time, to:
Modify, suspend, or discontinue any feature, functionality, or component of the Service, with or without notice.
Adjust subscription pricing for future billing cycles. Where a pricing change affects your current plan, Yeti will provide at least thirty (30) days’ advance written notice via email to the verified account holder prior to the change taking effect.
Introduce new features, services, or subscription tiers, which may be subject to additional fees.
Your continued use of the Service after any such changes constitutes your acceptance of the new terms. If you do not agree to a pricing change, you may cancel your subscription prior to the change taking effect in accordance with Section 4.
14. Third-Party Services
The Yeti platform relies on, and may integrate with, third-party services and infrastructure, including but not limited to cloud hosting providers (e.g., Amazon Web Services), mapping and GPS services, payment processors, and mobile operating system platforms. You acknowledge and agree that:
Yeti is not responsible for the availability, accuracy, security, or performance of any third-party services, and any disruption to such services may affect your ability to access or use the platform.
Your use of third-party integrations or connected services may be subject to separate terms and privacy policies issued by those third parties, and Yeti assumes no responsibility or liability for your compliance with, or any breach of, those terms.
Yeti does not endorse and makes no representations or warranties regarding any third-party services accessible through or in connection with the platform.
Yeti reserves the right to add, modify, or remove third-party integrations at any time without notice.
15. Force Majeure
Yeti Software Inc. shall not be liable for any delay, interruption, or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to:
Acts of God, natural disasters, or extreme weather events;
Cyberattacks, distributed denial-of-service (DDoS) attacks, or other malicious acts by third parties;
Failures of third-party infrastructure, telecommunications networks, or internet service providers;
Government actions, regulations, sanctions, or orders;
Pandemics, epidemics, or public health emergencies;
Power outages or failures of essential utility services.
In the event of a force majeure occurrence, Yeti will use commercially reasonable efforts to restore the Service as quickly as practicable and will provide notice to affected users where feasible.
16. Governing Law and Dispute Resolution
16.1 Governing Law
These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
16.2 Informal Resolution
Before initiating any formal dispute process, you agree to first contact Yeti at support@yetisoftware.com and provide a written description of the dispute, the relief sought, and your contact information. The parties agree to use good-faith efforts to resolve the matter informally within thirty (30) days of receipt of such notice.
16.3 Jurisdiction
If the dispute cannot be resolved informally, both parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of British Columbia, Canada for the resolution of any disputes arising out of or relating to these Terms or the Service.
17. Privacy Policy
Your use of the Service is also governed by Yeti’s Privacy Policy, which is incorporated into these Terms of Service by reference. By agreeing to these Terms, you confirm that you have read and agree to the Privacy Policy. The Privacy Policy describes how Yeti collects, uses, stores, and discloses personal information in connection with the Service.
Yeti’s collection and use of personal information complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the British Columbia Personal Information Protection Act (PIPA).
18. Entire Agreement and Severability
18.1 Entire Agreement
These Terms of Service, together with the Privacy Policy and any other policies or agreements expressly incorporated herein by reference, constitute the entire agreement between you and Yeti Software Inc. with respect to your use of the Service, and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof.
18.2 Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect.
18.3 Waiver
No failure or delay by Yeti in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach shall not be deemed a waiver of any subsequent breach of the same or any other provision.
19. Feedback
We welcome your feedback. In the event you are not happy, we want to hear from you; we’ll do our best to assist you, discuss your specific issues, and work out a solution. Please email us at support@yetisoftware.com with the details.
